Our Obligations
Finestitch & Co will ensure that the garments delivered correspond with the order placed by the Customer and processed through the Finestitch & Co order system. Finestitch & Co will also ensure that all garments are made according to the measurements either taken by the Finestitch & Co design consultant or provided by the Customer. All garments have the capacity for reasonable alterations to be performed.
Finestitch & Co shall not be liable for the following:
- Any monetary or other loss incurred by the Customer resulting from an order or other contact with Finestitch & Co.
- Any loss or additional expense relating to a change in the dimensions of a Customer after the order was placed.
- Any requests for making style changes to an order after the order has already been placed and processed.
- Any fees and costs incurred by the Customer in accepting and / or collecting their garment.
- Any other change of mind after the payment has been accepted.
All fees, charges and prices are subject to change without prior notice.
Deadlines & Deliveries
We highly recommend that orders are placed at least 5 weeks prior to the date the garment(s) is required to be worn. This allows enough time for manufacture, shipment, fitting, alteration, pressing and provides some leeway for any other unanticipated delays.
Once payment has been received from the customer, the turnaround time is generally 3 to 4 weeks from date of receipt of payment – sometimes orders may be delivered even faster.
Delivery time may vary depending on:
- Current order volumes
- Fabric availability
- If anything special has been requested for the order
- External factors out of the control of Finestitch & Co – e.g. delays in freight, acts of nature, human error, mechanical or technical errors and faults, or customs procedures and schedules at the country of dispatch or delivery.
Should there be a delay in the receipt of an order; Finestitch & Co will not be held liable for any loss incurred by the delay.
Return/Refund Policy
Each Finestitch & Co garment is individually crafted for each and every customer based on their measurements and design requirements. As a result, Finestitch & Co can only accept returns or provide a refund on items deemed to be unwearable for the customer – this will be subject to evaluation based on either a personal inspection of the garment or a detailed letter/email accompanied with photographic evidence of the defect – whether it be a fitting defect that is unalterable or a quality defect.
If the garment is alterable – the first step taken to rectify the issue will be to try an alteration. If the issue is still not resolved, the second step taken is that Finestitch & Co will take back the faulty garment and replace it with a new garment made to adjusted specifications. Only if the issue is still not resolved after a second attempt will we provide a partial refund of 75% of the purchase price.
Finestitch & Co will only accept returned products that are in good and unworn condition. Finestitch & Co has the right to deny the issuance of a refund for an order that is believed to be previously worn or damaged.
Refunds are conditional upon the following:
- Finestitch & Co will not accept products that have been altered or adjusted in any way.
- All returned orders must include a brief letter or alternatively send an email to our Customer Service team that states the reason for return with attached photographs that clearly illustrate the defect.
- The sender is responsible for any shipping/delivery charges incurred.
- All items must be returned to Finestitch & Co Head Office – 18 Highclaire Place, GLENWOOD NSW 2768 (AUSTRALIA).
- Finestitch & Co will review and process your refund within 72 hours of submission.
- Any package received at Finestitch & Co Head Office that does not meet the above requirements will be sent back to the customer without refund.